At Rubber Shop, we’re committed to providing premium storage solutions with reliable shipping and a hassle-free returns process. Below you’ll find all the details about how we ship your orders and our straightforward returns policy.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping (Orders over $50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to some Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Returns & Exchanges

We stand behind the quality of our premium storage solutions. If you’re not completely satisfied with your purchase, we offer a straightforward returns process within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original condition – unused, unassembled, with all packaging and tags
  • Return request must be initiated within 15 days of delivery
  • Proof of purchase (order number or receipt) must be provided

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Lockers and storage chests showing signs of assembly or use
  • Custom or special order items (all sales final)

How to Initiate a Return or Exchange

Step 1: Contact Us
Email our customer service at [email protected] within 15 days of receiving your order. Use this template for faster processing:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Rubber Shop Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details of item(s) to return/exchange:

  • Product Name:
  • Quantity:
  • Reason for return/exchange:

For exchanges, please specify the replacement product desired:

  • Replacement Product Name:

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]
[Your Order Date]

Step 2: Wait for Approval
Our team will review your request and send return instructions within 2 business days.

Step 3: Pack Your Item
Securely package the item in its original packaging with all included parts and documentation.

Step 4: Ship Your Return
Send the package to our warehouse using the address provided in your return instructions. We recommend using a trackable shipping service.

Return Shipping Address:
Rubber Shop Returns
3958 Ashwood Drive
Omaha, US 68102

Note: Please do not send returns to this address without prior authorization. Wait for our return instructions email with your specific return authorization number.

Refund Process

Once we receive and inspect your returned item:

  • Refund Timing: Processed within 5-7 business days after we receive your return
  • Refund Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error

Note: Please allow additional time for your bank or credit card company to process the refund.

Exchange Process

  • We will ship your replacement item after receiving and processing your return
  • If the replacement item costs more, you’ll be charged the difference
  • If it costs less, we’ll refund the difference to your original payment method
  • Standard shipping rates apply for exchanges unless you qualify for free shipping

Damaged or Incorrect Items

If you received a damaged item or incorrect product:

  • Contact us immediately at [email protected] with photos
  • We will arrange for a replacement or refund at no additional cost
  • In some cases, we may ask you to return the item using a prepaid shipping label we provide

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected] and we’ll respond within 1-2 business days.

Thank you for choosing Rubber Shop for your premium storage solutions!