At Rubber Shop, we stand behind the quality of our premium storage solutions. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be in its original condition – unused, unassembled, and with all original packaging and tags
  • Return request must be initiated within 15 days of delivery
  • Proof of purchase (order number or receipt) must be provided

Non-Returnable Items: For safety and hygiene reasons, we cannot accept returns on lockers and storage chests that show signs of assembly or use. Custom or special order items are also final sale.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] with your return/exchange request within 15 days of receiving your order. Use the template below for faster processing.
  2. Wait for Approval: Our team will review your request and send return instructions within 2 business days.
  3. Pack Your Item: Securely package the item in its original packaging with all included parts and documentation.
  4. Ship Your Return: Send the package to our warehouse at the address provided in your return instructions. We recommend using a trackable shipping service.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Rubber Shop Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of item(s) to return/exchange: – Product Name: – Quantity: – Reason for return/exchange: For exchanges, please specify the replacement product desired: – Replacement Product Name: Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number] [Your Order Date]

Refund Process

Once we receive and inspect your returned item:

  • Refund Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow additional time for your bank or credit card company to process the refund.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges:

  • We will ship your replacement item after receiving and processing your return.
  • If the replacement item costs more, you’ll be charged the difference.
  • If it costs less, we’ll refund the difference to your original payment method.
  • Standard shipping rates apply for exchanges unless you qualify for free shipping.

Damaged or Incorrect Items

If you received a damaged item or incorrect product:

  • Contact us immediately at [email protected] with photos of the damaged item or incorrect product.
  • We will arrange for a replacement or refund at no additional cost to you.
  • In some cases, we may ask you to return the item using a prepaid shipping label we provide.

Return Shipping Address:
Rubber Shop Returns
3958 Ashwood Drive
Omaha, US 68102

Note: Please do not send returns to this address without prior authorization. Wait for our return instructions email with your specific return authorization number.

Questions?

Our customer service team is happy to help with any questions about our returns and exchanges policy. Contact us at [email protected] and we’ll respond within 1-2 business days.

Thank you for choosing Rubber Shop for your storage solutions!