Welcome to Rubber Shop’s FAQ section! We’ve compiled answers to the most common questions about our storage solutions, shipping policies, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].

About Our Products

What types of storage products do you offer?
We specialize in premium storage solutions including closet organizers, decorative storage chests, lockers, shelving units, and storage sheds. Each product is designed to help you create an organized, clutter-free space.
Are your products durable?
Absolutely! At Rubber Shop, we prioritize quality materials and construction in all our storage solutions. Our products are built to withstand daily use while maintaining their functionality and appearance.
Do you offer custom storage solutions?
Currently, we offer standardized sizes and designs to ensure quality control and efficient shipping. Our range includes various sizes to accommodate different storage needs.

Shipping & Delivery

Where do you ship?
We ship worldwide* from our Omaha headquarters! (*Excluding some Asian regions and remote areas due to logistical constraints.)
What shipping options are available?
We offer two convenient shipping methods:
Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 business days after processing)
Free Shipping: For orders over $50 via EMS (15-25 business days after processing)
How long does order processing take?
We typically process and ship orders within 1-2 business days. You’ll receive tracking information once your order ships.
Can I track my order?
Yes! All orders come with transparent tracking. You’ll receive tracking information via email once your order ships, allowing you to monitor its journey to your doorstep.

Returns & Exchanges

What is your return policy?
We stand behind our products! If any item doesn’t meet your expectations, you may initiate a return within 15 days of delivery. Please contact our customer service team to begin the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long does it take to process a refund?
Once we receive your returned item, we typically process refunds within 5-7 business days. The refund will be issued to your original payment method.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. We never store your full payment details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for future purchases.

Customer Service

How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24-48 hours.
What are your business hours?
Our team operates Monday-Friday, 9AM-5PM Central Time. Emails received outside these hours will be addressed the next business day.
Where is your company located?
Our headquarters is located at 3958 Ashwood Drive, Omaha, US 68102. All orders ship from this location.

Still have questions? Don’t hesitate to reach out! Our team at Rubber Shop is dedicated to helping you find the perfect storage solutions for your space.